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The Booking Terms and Conditions that apply to your reservation were in effect on the date indicated on your Travel Voucher. Please be aware that these Booking Terms and Conditions may be subject to change at our discretion, and the most up-to-date version can be found on our websites. These booking conditions have been formulated to protect all parties involved. Our vacations operate in compliance with USA and SL laws. In these booking conditions, “We” or “the company” refers to the entity responsible for your booking agreement (as mentioned above). Any utilization of the Srilankasla.com website or any written correspondence with us for travel arrangements signifies that you are 18 or older.
To confirm your booking, we will send you a pro forma invoice listing our fees and any reimbursable expenses incurred on your behalf. Once you receive a Travel Voucher, your booking will be officially confirmed. You must pay the deposit to ensure you read and agree to our booking terms and conditions. If you do not meet the payment deadlines specified on the Travel Voucher, your booking may be canceled, and we will notify you of this. You can make payments for bookings through Online payment credit/debit card.
We understand that sometimes circumstances beyond your control can lead to the need to cancel your booking. In such situations, we will only make changes to your itinerary when necessary or exceptionally compelling. We will ensure any adjustments align with the original itinerary’s intent and will consult you regarding the proposed changes. If unforeseen circumstances, such as overbooking at a hotel, require an emergency change of accommodation during your holiday, we will refund you accordingly if the substitute hotel is less expensive and covers any additional transfer expenses.
We strive to provide flexible itineraries, and while we will always consider requests for changes to group or individual itineraries after they have been finalized, please be aware that such changes may incur additional charges.
Our prices include all applicable taxes. However, government tax policies in your destination(s) can change abruptly without prior notice, and we have a Price Guarantee to address this.
Customers are responsible for covering all bank charges associated with bank transfers. Failure to do so may invalidate your booking and incur additional costs to cover these bank fees.
There are no extra postage fees, booking fees, or hidden charges. Please note that late payments may result in the risk of cancellation.
Your safety is our top priority. If, after your booking has been confirmed, the USA Foreign Office officially advises against all but essential travel to your destination or its immediate vicinity due to unavoidable and extraordinary circumstances, and this significantly impacts your holiday’s performance or transportation arrangements, you have the right to cancel your confirmed holiday before departure without incurring a cancellation charge. This clause applies if your holiday is imminent, defined as less than 14 days before your first booking with us. Although we are not liable for any compensation, please note that the refund you receive may be subject to bank charges. Alternatively, we can provide you with a suitable credit note to reschedule your vacation within the next 12 months. It is important to note that this clause takes priority over any other cancellation-related clauses.
We understand the importance of accuracy and honesty regarding the information you provide us. That’s why we treat your personal information with the utmost confidentiality and only use it for the specific purposes outlined in our Privacy Policy, which can be found on our website. In some instances, such as facilitating the planning or execution of your holiday, complying with legal obligations, improving your experience, and supporting our marketing activities, we may need to share your personal information with other members of our corporate family and third parties, including hotels, accommodation providers, transport providers, and experience and activity providers, as well as governmental agencies. Please rest assured that we do not share your personal information with third parties for marketing purposes. Additionally, we have strict anti-fraud policies in place and take responsible measures to safeguard sensitive information, such as credit card details.
We are committed to delivering accurate information free from errors and omissions. We will make corrections promptly if errors or omissions are brought to our attention. However, please understand that we cannot be held responsible for misinformation that a reasonable person would not have expected us to know. Our opinions are our own, and while we strive for accuracy, they inherently possess some degree of subjectivity. Occasionally, temporary local circumstances, such as emergency maintenance work, power outages, or off-season closures, may lead to the unavailability of advertised facilities.
It is expected of all guests to display reasonable behavior during their stay. If our representatives or suppliers believe that your behavior is dangerous to yourself or others, causes damage, or involves persistent offensive actions (including racism), you will be notified of the situation. Your booking may be terminated without compensation, and you may be held responsible for any intentional damage.
Our top priority is to ensure that you have a wonderful holiday experience. We are committed to providing exceptional customer care throughout your stay and will do our best to address any issues that may arise to the satisfaction of all parties involved. If you encounter any problems during your stay, please immediately inform the relevant service provider, such as the hotel manager, and contact our customer care department. If the matter is not resolved to your satisfaction, you must notify us within 24 hours via email so we can work together to resolve the issue amicably. We will provide you with appropriate contact numbers before your travel, and you are responsible for keeping them safe. Please note that failing to adhere strictly to this arbitration procedure may lead to the rejection of liability or compensation.
Before confirming your booking, you must inform us if you have any disabilities, medical conditions, or allergies that may impact your holiday or compromise your safety or any special requirements arising from such conditions. This information will help us assess the suitability of the proposed booking. Additionally, please inform us of any dietary preferences.
You must review your flight times upon receipt of your tickets. Note that the airline may make minor adjustments to flight times after we issue the Travel Voucher, and we cannot be held responsible for any changes. You are responsible for ensuring that all your travel documents, including passports, visas, driving licenses, insurance details, and finances, are in order.
We cannot be held responsible for Force Majeure events defined in these booking conditions as specific events beyond our reasonable foreseeability, influence, or control. These events may include war or the threat of war, riots, civil unrest, terrorism, contamination, epidemics/pandemics, extreme weather conditions, volcanic eruptions, industrial disputes, changes to sports schedules, natural and nuclear disasters, fires, flight cancellations, or rescheduling by airlines, or similar events beyond our control.
All travelers must have valid travel insurance and provide policy details before traveling unless they receive a written exemption from us. Travelers are responsible for ensuring that their travel insurance provides sufficient coverage for the type of holiday they undertake. We have the right to refuse travel to those who do not have adequate insurance coverage.
We strongly recommend that all travelers consult their medical advisors at least a month before travel to inquire about recommended vaccinations and the need for malaria prophylaxis and seek other medical advice based on their health records.
We prioritize the safety of our travelers and typically do not arrange travel for unaccompanied minors under 18. However, we may consider assisting with transporting a minor aged 16 or older (but not less) from a parent or legal guardian to another designated person. This service is only available in Sri Lanka and requires appropriate documentation, including signed letters from both the parent or legal guardian and the appointed recipient, granting permission for the transport. In such cases, a customer care team member may be designated to accompany the minor.
Travel in tropical regions can involve delays, moments of discomfort, and specific risks. Common occurrences include insects in rooms. Booking with us implies acceptance of these realities. Clients are advised always to take sensible precautions and stay informed through independent and reliable sources for up-to-date information.
As a company, we take the obligations stated in the Booking Contract very seriously. It is important to note that to claim us, you must be able to demonstrate that we still need to provide reasonable skill and care. It is also important to clarify that we cannot be held liable for any negligence on the part of our suppliers regarding accommodation-only bookings where you have chosen not to use our holiday package service.
Additionally, we want to make it clear that we are not responsible for any injury, illness, trauma, financial loss, damage to your belongings, or any other claims resulting from:
1. Personal loss, injury, and illness unrelated to our arrangements.
2. Actions or negligence of a third party not directly linked to the provision of your holiday that could not have been predicted or prevented.
3. Events or circumstances that neither we nor the service provider could have foreseen or prevented despite taking all reasonable precautions.
4. Events outside the scope of the stated holiday itinerary.
5. Events classified as Force Majeure (as defined above).
Your chauffeur guide primarily provides support during your itinerary if you have booked transportation with us, as recommended. All transport service providers associated with Srilankasla.com are registered with us. Additional assistance is available from our dedicated customer care team in Colombo. We do not provide holiday representatives.
We want to clarify that we neither recommend nor guarantee the value or quality of any additional products not clearly itemized on the Travel Voucher and may be purchased during an itinerary arranged, in whole or in part, by our company. This holds even if discussions about such products occur between a client and one of our employees, chauffeurs, or representatives. The responsibility for assessing the value of a product entirely rests with the client. We do not have an obligation to intervene in such situations.
For villa bookings, it’s important to note that some villas may require a security deposit upon arrival, which is paid directly to the villa supplier. This deposit is security against any damage or additional charges during your stay, as determined by the villa agent following reasonable assessment. After your departure date, this deposit amount, subject to any deductions, will be refunded. We will provide you with information regarding this process.
